Privacy Policy

1. Introduction

Frosted Star Forge ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process information in connection with our website, products, and services.

We comply with applicable data protection regulations including but not limited to the Personal Information Protection Act (PIPA) in Japan and similar privacy laws in other jurisdictions where we operate.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our website or services, you may provide information such as:

• Name, email address, and phone number when contacting us or signing up for services
• Billing and payment information when purchasing products or services
• Account credentials and profile information for registered user accounts
• Correspondence, feedback, and comments you submit to us
• Information about your preferences and interests regarding dragon mythology content
• Survey responses and participation data when you take part in our research or questionnaires

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns:

• Device information including IP address, browser type, operating system, and unique device identifiers
• Usage information including pages visited, time spent on pages, links clicked, and referral sources
• Cookies and similar tracking technologies to enhance your experience and understand user behavior
• Location data derived from IP addresses (city/country level, not precise location)
• Performance metrics and error logs for technical support and service improvement

2.3 Information from Third Parties

We may receive information about you from third parties such as:

• Payment processors when you make purchases through our platform
• Analytics and marketing partners who help us understand usage patterns
• Social media platforms when you connect your accounts with permission
• Other websites and services with which we partner or integrate

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our website, products, and services
• Processing transactions and sending related confirmations and receipts
• Responding to your inquiries, requests, and customer support needs
• Sending promotional materials, newsletters, and updates (with your consent where required)
• Conducting research, analytics, and statistical analysis to improve our offerings
• Personalizing your experience and tailoring content recommendations
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Complying with legal obligations and enforcing our terms of service
• Conducting surveys and gathering feedback about our products and services
• Creating aggregated and anonymized data for business intelligence purposes

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to particular uses of your data
• Contract Performance: When processing is necessary to fulfill agreements with you
• Legal Obligation: When required by law or regulatory requirements
• Legitimate Interests: When we have valid business reasons to process data in ways you would reasonably expect
• Safety and Security: When protecting the security and safety of our services and users

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Retention periods vary depending on the context of processing:

• Account information is retained for the duration of your account and a reasonable period thereafter
• Transaction data is retained in accordance with financial and tax record-keeping requirements
• Marketing data is retained until you opt out or the legal basis for processing expires
• Legal claims require retention through the applicable statute of limitations period
• Anonymized data may be retained indefinitely for analytical purposes

6. Sharing Your Information

We do not sell your personal information. However, we may share your data in the following circumstances:

• Service Providers: With vendors and contractors who perform services on our behalf (payment processors, hosting providers, email services, analytics providers)
• Business Partners: With partners for co-marketing initiatives or integrated services (with your consent where required)
• Legal Compliance: When required by law, court order, or government request
• Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets
• With Your Consent: For any other purposes disclosed to you at the time of collection
• Aggregated Data: We may share anonymized, aggregated information that cannot identify you

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request copies of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Portability: Request your data in a portable format for transfer to other services
• Opt-Out: Decline marketing communications and targeted advertising
• Withdraw Consent: Withdraw consent previously given for specific processing
• Objection: Object to certain types of data processing

To exercise any of these rights, contact us using the information provided in the Contact Us section.

8. International Data Transfers

Our services operate from Japan. If you access our services from outside Japan, your information may be transferred to and processed in Japan and other countries. By using our services, you consent to such transfers. We implement appropriate safeguards including standard contractual clauses and other legally mandated mechanisms to protect your information during international transfers.

9. Security Measures

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit using secure protocols (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication mechanisms including password protection
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training and confidentiality agreements
• Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These technologies collect information about your browsing behavior, preferences, and interactions with our site. You can control cookie preferences through your browser settings or our cookie banner. Certain cookies are essential for site functionality and cannot be disabled.

For more information about cookies, please refer to our Cookie Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

12. Children's Privacy

Our services are not directed to individuals under 13 years of age (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper parental consent, we will delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

13. Data Protection Officer & Compliance

Frosted Star Forge maintains data protection practices consistent with Japanese privacy law and international best practices. We designate responsibility for privacy compliance and regularly review our practices to ensure ongoing compliance. We conduct privacy impact assessments before implementing new processing activities and maintain documentation of our processing activities.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top indicates when this policy was most recently revised. Continued use of our services following posting of changes constitutes your acceptance of the updated policy. We will provide notice of material changes through email or prominent website notice.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Frosted Star Forge
Email: info@frostedstarforge.com
Phone: +81 48-940-9320
Address: 1-1 Chiyoda, Chiyoda City, Tokyo 100-0001, Japan

We will respond to privacy inquiries within 10 business days. You also have the right to lodge a complaint with your national data protection authority if you believe our processing violates applicable law.